Feedback and Complaints Policy

FEEDBACK AND COMPLAINTS

At Santhem Residences we strive to provide services that met the needs of our customers and residents.

We know that we do not always get everything right and welcome all forms of feedback whether positive or negative. We treat all feedback seriously and use it to promote continuous improvement in our services.

For information on how we handle complaints from customers or residents in relation to property matters and/or our care services, please see our Complaints Handling Policy.

Please direct feedback and complaints to the General Manager:

Post: Santhem Residences, 2 Rayleigh Close, Hutton, Brentwood, Essex CM13 1FD

Tel: 01277 508999

Email: enquiries@santhemresidences.co.uk.

Web: www.santhemresidences.co.uk.