Feedback and Complaints Policy

FEEDBACK AND COMPLAINTS

At Santhem Residences we’re committed to providing services that meet the needs of our customers and residents. We strive to deliver the highest standards of care, comfort and support within our luxury retirement village in Essex.

We know that we do not always get everything right and welcome all forms of feedback, whether positive or negative. Feedback plays an important role and we treat it seriously, using it to help us maintain and improve our services. We believe that open communication helps us continually enhance the experience of living at our community.

While we aim to get everything right first time, we know that sometimes things may not go as planned. In such cases, we welcome the opportunity to address issues quickly and fairly.

Our team follows a clear process outlined in our Complaints Handling Policy, ensuring every matter is handled professionally and transparently.

If you would like to share your views, please direct feedback and complaints to the General Manager:

Post: Santhem Residences, 2 Rayleigh Close, Hutton, Brentwood, Essex CM13 1FD

Tel: 01277 508999

Email: enquiries@santhemresidences.co.uk.

Web: www.santhemresidences.co.uk.