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Santhem Residences logo
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  • Shenfield Village
    • Our Amenities
    • Santhem Care
    • The Fable Restaurant
  • Properties
  • How It Works
    • Apartment living
    • Help with moving
    • Part exchange
    • Finances
    • What is retirement living?
    • Santhem Residences FAQs
  • About Us
    • Our Vision
  • News & Events
  • Contact

Privacy Policy

Data Protection/GDPR

At Santhem Residences we take your rights seriously and have created our privacy and cookie policies to keep you informed of how your data is used.

If you have any comments or queries about our policies please contact the Data Protection Officer via email on DPO@hallmarkcarehomes.co.uk or via post, Hallmark Care Homes, 2 Kingfisher House, Woodbrook Crescent, Radford Way, Billericay, Essex CM12 0EQ.

Appropriate policy document for the processing of special category and criminal conviction data – Santhem Residences

Appropriate policy document for the processing of special category and criminal conviction data – Santhem Care

Data protection/GDPR policy

Santhem Residences (Shenfield) Privacy Notice

Santhem Care Limited Privacy Notice

Cookie Policy

Individual Rights and Data Access

Privacy Notice for Santhem Residences Team Members

Privacy Notice for Santhem Care Team Members

National Data Opt-Out Policy

Modern Slavery

Below is our Modern slavery statement for the financial year ending 31 March 2025. If you would like a printed copy of this statement, please contact us on enquiries@santhemresidences.co.uk.

Modern Slavery Statement

Feedback

At Santhem Residences we strive to provide a service that meets the assessed personalised needs of the people who use our services, and which meets the expectations of their families, friends and any professionals involved in their care. However, we acknowledge that on some occasions, we do not get it right and on such occasions, and when negative feedback or a complaint is received, we are fully committed to complete transparency and the undertaking of a robust investigation into the circumstances resulting in this type of feedback.

Whilst receiving negative feedback/complaint can sometimes be uncomfortable, we will always look upon such feedback as an opportunity to improve the service we provide and to learn valuable lessons from the residents, their families and friends and all other stakeholders.

If you have any feedback, please contact the General Manager or our Central Support team to which your feedback relates on, enquiries@santhemresidences.co.uk.

Santhem Residences logo
  • Shenfield Village
  • Our Amenities
  • Santhem Care
  • The Fable Restaurant
  • Properties
  • Apartment 28
  • Apartment 36
  • Apartment 39
  • How it works
  • Help with moving
  • Finances
  • Santhem Residences FAQs
  • About Us
  • Contact
ARCO Logo

We are an ARCO approved operator member and therefore aim to operate to the principles laid down in the ARCO Consumer Code, the main body representing the retirement community in the UK.

Call us on 01277 561 577

Registered office: 2 Kingfisher House, Woodbrook Crescent, Radford Way, Billericay, Essex CM12 0EQ. Registered in England & Wales No. 10091064.

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